Privacy Policy
Last updated: 15 May 2026
1. Data Controller
This website is operated by Dolca Pro Plumbing Limited (trading as Local Plumber Dublin). For the purposes of the General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the ePrivacy Regulations 2011, we are the controller of your personal data.
- Company name: Dolca Pro Plumbing Limited
- Registered in Ireland: Company number 772347
- Registered office: Apartment 226, Block E, Castleforbes Square, Dublin 1
- Director: Andrei Pop
- Email: contact@localplumberdublin.ie
- Phone: 089 960 5400 / 083 389 7815
2. Information We Collect
When you contact us through the website, by phone, WhatsApp or email, we collect the following categories of personal data:
- Identity & contact data: your name, phone number, email address, address of the property where work is to be carried out.
- Service data: the nature of your plumbing/heating enquiry, photos you choose to send, scheduling preferences.
- Transaction data: invoices, payment records, service history (when you become a customer).
- Technical data: IP address, browser type and version, time-zone setting, device data, captured by our hosting provider for security and diagnostic purposes only.
3. How & Why We Use Your Data — Legal Basis
| Purpose | Legal basis (GDPR Art. 6) | Retention |
|---|---|---|
| Responding to enquiries, providing quotations | (b) Pre-contractual steps; (f) legitimate interest | 24 months from last contact |
| Delivering plumbing services under contract | (b) Performance of contract | 7 years (Revenue / accounting law) |
| Invoicing, accounting, tax obligations | (c) Legal obligation | 7 years (Section 886 TCA 1997) |
| Security of the site, server logs, fraud prevention | (f) Legitimate interest | Maximum 90 days |
4. Who We Share Data With
We do not sell your personal data. We share strictly the data necessary with the following processors and recipients:
| Recipient | Data | Country | Purpose |
|---|---|---|---|
| Hostinger International Ltd. | Website & database, server logs | Germany (EU) | Hosting |
| Web3Forms (SUVOROV INC) | Contact-form fields you submit | USA (EU-US DPF + SCCs) | Webhook delivery of enquiries to contact@localplumberdublin.ie |
| REVERT MKT S.R.L. (CUI RO50930476, Strada Zorelelor 4, Gherăești, Romania) | Administrative access (CMS, FTP/SSH, logs) | Romania (EU — intra-EU) | Website development, technical maintenance & monitoring; Art. 28 GDPR data-processing agreement in place |
| Meta Platforms Ireland Ltd. (WhatsApp) | Your phone number & message when you contact us via WhatsApp | Ireland + USA | Customer messaging (at your initiative only) |
| Accountant, tax advisors, insurers | Invoicing/contractual data only | Ireland | Statutory/financial obligations |
| Authorities, courts, solicitors | As legally required | Ireland | Legal compliance, defence of rights |
Transfers outside the EU/EEA (notably to the USA for Web3Forms) are covered by the European Commission's Standard Contractual Clauses (SCCs) and, where applicable, the EU–US Data Privacy Framework.
5. Cookies
Our website uses only strictly necessary cookies for site operation and consent storage. We do not use analytics, advertising or tracking cookies. For full details and to manage your preferences, see our Cookie Policy.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including TLS/HTTPS encryption across the site, role-based access controls, password protection of admin areas and regular hosting-provider backups.
7. Your Rights
Under the GDPR and the Irish Data Protection Act 2018 you have the right to:
- Access the personal data we hold about you
- Rectification of inaccurate or incomplete data
- Erasure ("right to be forgotten"), subject to legal retention
- Restriction of processing
- Data portability
- Object to processing based on legitimate interest, including direct marketing
- Withdraw consent at any time (without affecting prior lawful processing)
To exercise any of these rights, write to contact@localplumberdublin.ie. We will reply within one month.
8. Right to Lodge a Complaint
If you believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Irish supervisory authority:
Data Protection Commission (DPC)
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 (0)761 104 800 / 1800 437 737 (Lo-Call)
Web: www.dataprotection.ie
9. Changes & Contact
We may update this policy when legal or operational changes require it. The current version is always the one published on this page, with the effective date shown at the top. Questions: contact@localplumberdublin.ie · 089 960 5400.